Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Intensive Case Specialist position provides case management for immigrant clients who require non-routine care beyond the scope of primary case management services. This position has responsibility for providing intensive case management services to clients with complex medical conditions and clients facing multiple vulnerabilities including LGBT clients, HIV-positive clients, survivors of torture, single parents, clients with psychological conditions or at risk of suicide, elderly clients, disabled clients, or young adult clients without parents. Client service plans will be goal-focused and time-bound with a focus on the client’s ability to become independent from WRDA in meeting needs. The Intensive Case Specialist will work closely with WRDA teams and departments, community organizations, and service providers to promote and facilitate self-sufficiency among enrolled clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Create individual client service plans with specific goals leading to client independence to be achieved within the program period. The caseload at any given time will be approximately 25 individuals.
Conduct home visits and assess ongoing needs to assist client in meeting service plan goals
Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner
Assist clients to navigate health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills
Provide transportation to medical and medical related appointments, assisting clients to become independent in navigating appointments
Assist clients to arrange for transportation to follow-up appointments and to establish future transportation plans
Make appropriate referrals to community agencies for services not provided internally
Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities
Planning, Reporting, and Coordination
Coordinate with outside agencies/organizations to meet client needs, advocating and mediating on behalf of clients, as needed
Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure that clients receive appropriate, timely medical care
Coordinate with other WRDA teams and departments to provide strong collaborative care
Participate in weekly case planning meetings with direct service staff and program management staff
Ensure monthly reporting information is submitted in a timely and accurate manner, and all Preferred Communities (PC) program requirements are met
Complete program-required forms within specified time frames, ensuring that forms are accurately recorded and filed
Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired
Cross-cultural experience and/or knowledge of the refugee/immigrant experience
Highly self-motivated with strong follow-through and ability to work independently
Must hold a bachelor’s degree in social work, public health, or related field.
Strong mediation and problem-solving skills
Strong organizational skills and ability to maintain detailed, accurate records
Comfortable working in a team environment
Direct-service experience with vulnerable populations preferred
Strong interpersonal and verbal communication skills
Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
MS Office skills required
Valid driver’s license, regular access to a vehicle, and ability/willingness to drive 15-passenger van required
Ability to work occasional early mornings, evenings or weekends as needed
To apply for this job please visit recruiting.ultipro.com.