Website Content and Translation Specialist

Job Synopsis: The Website Content and Translation Specialist supports MCC’s Digital Communications Team by developing website content and ensuring a multilingual user experience. This role is responsible for translating website content from English to French and Spanish, overseeing a system that combines machine translation with human review to ensure accuracy. The specialist collaborates with the team to enhance MCC’s online presence and accessibility for a diverse audience.

The Website Content and Translation Specialist is part of the MCC Digital Communications Team which is part of the MCC Canada Development, Marketing and Communications (DMC), and MCC U.S. Communications and Donor Relations (CDR) departments. This position assists the Website Coordinator with the development of website content and is responsible for translating website content from English to French and Spanish. This position will assist with the creating, implementation and oversight of a system that will enable MCC to provide a multilingual website experience. This approach will include a combination of automatic machine translation with human review and editing to ensure accurate translation prior to content being published. This position will play a key role in enhancing our online presence and reaching a more diverse audience.

To apply:
Please upload a cover letter and a resume as one document to the MCC system.
Job Details

Qualifications:

This position is available on a salaried basis. Only those candidates who are legally eligible to work in Canada or the U.S. should apply. A police record check will be done.

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Essential Post-secondary degree in communications, marketing, translation or equivalent experience.
2-3 years of written translation experience
2-3 years of experience writing for digital communications.
Must have exceptional written skills in English, French and Spanish. Canadian French and Latin American Spanish preferred. Strong translation and editing skills in all three languages are essential.
Proficiency in translation tools and software.
Keen eye for detail and accuracy.
Familiarity with basic Search Engine Optimization (SEO) principles and techniques
Tactful and perceptive relationship skills, and good judgment to engage in communication with constituents, co-workers and others.
Understanding of the importance of WCAG accessibility guidelines
The capacity to network over distance and work effectively within a decentralized team.

Preferred Proficiency working with content in content management systems (CMS) such as WordPress, Drupal or Joomla.
Experience working with advanced webpage editing and laying out complex information in an easy to follow and digest format.
Familiarity with industry standard translation software such as DeepL, Déjà Vu, and memoQ is an asset.
Familiarity with writing style guides such as CP style or AP style.
Understanding of MCC audiences in Canada and the U.S. is an asset.
Understanding of and appreciation for MCC structure, program and goals is an asset.
Key Responsibilities

Major Responsibilities: 20% – Content creation & adaptation
75% – Translate website content between English, French and Spanish
5% – Keep up to date on trends and changes in digital communications

– Ensure that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.

– Participate in regular staff meetings and team meetings, spending time in devotions and prayer with all in attendance.

– Model non-violent peacemaking through daily interactions with staff and the public.

– Participate in a local church and gatherings, being willing to use their gifts within the local faith community.

Duties Assist with the selection, development and maintenance of website translation tools, systems, processes and workflows: Together with other members of the Digital Communications Team and the Translation Working Group, assist in establishing and maintaining digital content strategies and style guides for website translation that support MCC communications strategies.
Assist other members of the Digital Communications Team in selecting, implementing and maintaining appropriate tools and functionality on the website to aid in content translation such as machine translation software.
Audit website functionality to identify areas where translation is not working effectively or opportunities to improve the multilingual capacity of the website.
Help to develop processes and workflows to optimize the translation of website content as it is created to reduce the time required to publish multilingual content.
Translate website content and ensure that all content and functionality on the MCC website is available in English, French and Spanish and is consistent with MCC’s voice and style guides. In collaboration with various networks, help to review and prioritize content from the website that has not been translated to build a plan and timeline to provide all website content in English, French and Spanish.
Continually audit website looking for content that has not been translated, errors or inconsistencies in translation and opportunities to improve the multilingual capacity of the website.
Work with other staff such as graphic designers to work on multilingual versions of materials such as website graphics and PDF files, or development staff to translate content such as static content, error messages, forms and email text.
Manage the translation workflow and translate new or modified content to ensure all content being uploaded to the website is available in all required languages.
Assist with SEO strategies and optimizing translated content for search engines.
Provide translation support MCC staff working with content on the MCC website. Participate as an active member of the Translation Working Group helping to shape translation policies, processes and best practices for all of MCC.
Work with MCC staff and other stakeholders to identify new content or content edits that they are working on to ensure the content can be accurately translated.
Provide ongoing support and training to MCC staff on questions and changes about digital content best practices, style guides, industry standards and legislation related to website translation.
Assist the Website Coordinator with the creation and maintenance of website content as required. Assist the Website Coordinator by proactively reviewing and identifying website content that is out of date, has SEO or accessibility issues, or that otherwise needs to be reviewed and updated.
Work with stakeholders to develop new and update existing website content assigned by the Website Coordinator.
Assist others on the DCT with posting and formatting content on the website ensuring that it meets brand and style standards.
Help to ensure accessibility standards are maintained across MCC’s websites.
Miscellaneous duties as part of the Digital Communications Team Participate as part of the Digital Communications Team providing insight and advice into conversations and projects related to digital communications across platforms.
Travel a few times a year (up to 10% of time) within Canada and the U.S. to participate in in-person meetings.
Keep up to date with industry trends, best practices and emerging technologies related to website management and translation.
Other duties as assigned.
Contact/Relationships: This position works as part of MCC’s Digital Communications Team as part of both the MCC Canada Donor Relations, Marketing and Communications (DMC), and MCC U.S. Communications and Donor Relations (CDR) departments. The Website Content and Translation Specialist will also participate as part of the Translation Working Group helping to shape translation policies, processes and best practices for the whole MCC system to help increase MCC’s language capability. This position will be required to work with and provide support for staff in the Canada and U.S. national offices, provincial and U.S. regional offices and international offices. This position may be required to occasionally interact directly with website visitors, donors and constituents. On occasion this position will be required to work with freelancers and consultants.
Supervision: No supervision responsibilities
Complexity/Competencies:Advocate for digital audiences and digital multilingual best practices.
Balance content, priorities and work demands between Canada and the U.S.
Participate as part of the content production teams in both Canada and the U.S. – adapting content to digital platforms and producing new digital content as needed, informed by team processes and taking editorial leadership from the Website Coordinator (on behalf of both MCC Canada DMC and MCC U.S. CDR).
Work within all established standards and protocols for preparation, editing and vetting of translations and editorial content.
Required to work flexible hours outside of normal working hours to support systems or emergency responses when needed.
Thoroughness and attention to detail are critical.
Independent Action:Complete projects with minimal supervision.
Help identify and prioritize areas of concern or opportunities, keeping the needs of our audience as our highest priority.
Juggle multiple projects while being flexible to adjust to urgent needs as they come up.
Review the content, structure and functionality of the website identifying areas that need to be removed, updated or improved.
Keep up to date with changes in the tools used, industry best practices and trends providing updates to leadership and training for staff working with websites.
Initiative and Ingenuity:Through review, analysis and experimentation identify areas of content, structure or functionality that need to be updated to improve user experience, especially for multilingual website visitors.
Proactively identify existing content produced by communicators and others within MCC, worker blogs or other sources to be repurposed as well as new content that should be created to connect with priorities and foci, current issues, world events, disaster responses and constituent interests.
Develop, review and manage MCC’s digital content style guides, processes and workflows for content translation, working with others in Digital Communications to ensure that guides are kept up-to-date and evolve appropriately with industry best practices and standards.
Communication/Interpersonal Skills:Professional information-gathering, writing and communications skills and the ability to choose photos and multimedia to enrich storytelling.
Work closely with MCC stakeholders to understand their needs for website content and to find appropriate mediums and content to connect stakeholder needs with website audiences.
Communicate clearly with MCC staff with the ability to explain and train staff on complex processes, tools and standards.
Understand when and how to balance literal translation with intended meaning while also adapting to MCC’s content voice and style guides.
Mental/Physical/Visual Demand: Ability to manage periods of stress, because of the complexity of the organization, and the nature of the large number and sometimes contradictory demands on one’s time.
Work within established content-vetting and editorial expectations shared by MCC Canada and MCC U.S.
Ability to work flexible hours as required.
Will be required to work for long periods of time in front of a computer.
End Result: MCC’s websites are a vibrant and effective tool for engaging our French and Spanish supporters with the work of MCC. Websites will engage new and existing supporters, and clearly communicate the work of MCC and invite readers to participate actively in MCC.

Base salary: $59,569. Salary is indicated in Canadian funds and can be adjusted to reflect USD upon hire.