Director of Case Management

POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Chicagoland partners with local churches & our broader community to help refugees & immigrants reach stability and move toward long-term integration. This new role will focus on providing leadership and subject matter expertise for case management programs throughout the Chicagoland region (Chicago, DuPage County, and Aurora office locations). This includes oversight for regional case management programs, and local oversight for the DuPage & Aurora office refugee resettlement programs.
Role & Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide broad oversight and leadership for intake & several case management programs implemented throughout the Chicagoland region, and oversee the refugee resettlement programs in the DuPage County & Aurora office locations
Provide guidance, coaching and support for program managers within the case management program areas, creating an environment for sharing best practices & shaping future direction
Work with program managers to develop, revise & implement plans for future program growth & development
Work with teams to set staffing plans, and support hiring processes as needed
Set expectations for trauma-informed case management, caseload capacity, and wait list management
Lead the development, review and/or maintenance of systems, policies, and procedures for case management services
Lead planning for case management training and professional development
Work closely with finance, grants management, and the Sr Director of Programs on the budgeting process for case management
Develop strong relationships with program partners and funders, and coordinate regularly with World Relief’s national director of case management
Work alongside the Sr Director of Programs to guide other program service teams in understanding & implementing good case management principles
Contribute to the build-out of client feedback & client input pathways
Lead planning and research for new resettlement locations in surrounding, immigrant-friendly communities with available housing
Other duties as assigned

Knowledge, Skills, & Abilities
Strong team leadership, coaching, and delegation skills; ability to mobilize a team of managers toward excellence in service delivery
Excellent collaboration, team building, and relationship management skills
Strong planning abilities
Ability to meet goals & hold teams accountable to results
Ability to build professional partnerships
Strong written, verbal, and cross-cultural communication skills
Creative problem-solving skills and ability to adapt & prioritize with changing circumstances
MSW, LCSW or related degree preferred
Experience working with refugee & immigrant populations strongly preferred
Requirements
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
Cross-cultural experience
Willingness to travel to all three Chicagoland locations as needed
Minimum 5-7 years of management experience
Background in case management
Proficient computer skills (Word, Excel, Power Point or equivalent)