Senior Manager, Systems and Impact

ABOUT HFNY

Hope for New York (HFNY) mobilizes volunteer and financial resources to organizations serving the poor and marginalized in New York City. Our vision is a city in which individuals and communities experience spiritual, personal, social and economic well-being through the demonstration of Christ’s love.

HFNY focuses on expanding and deepening partnerships with faith-based nonprofits in NYC (our affiliates) through financial support, volunteer mobilization, capacity building, and collaborative networks. These efforts resource and strengthen HFNY’s affiliates with the goal that they are thriving and effective, as measured by incorporation of nonprofit best practices, so that the greatest number of the poor and marginalized in NYC can experience holistic flourishing.

 

ABOUT THE ROLE

HFNY seeks a highly motivated, organized and detail-oriented individual to bring our data management, analytics, and impact measurement and reporting to a new level of excellence and optimize the way our teams work. The Senior Manager, Systems and Impact reports to the Vice President, Operations and will: 1) manage and administer current data systems and data management, 2) lead the organization in reporting, dashboards, and analytics, and 3) be responsible for organizational impact measurement and reporting.

 

PRIMARY RESPONSIBILITIES

Systems Administration and Data Management

• Develop strategies and implement systems that optimize our work internally and externally
• Serve as internal project lead and administrator for enterprise data systems – Salesforce, Pardot, Drupal, and future systems
• Manage HFNY’s Grants Management System, Volunteer Management System, CRM, and donor database through Salesforce
• Create and update fields, objects, reports, page layouts, workflows, processes (using Process Builder and Flow Builder), and other Salesforce components
• Maintain strong relationships with teams to understand needs and map out processes and structures; manage expectations around roadmap for different systems
• Work with teams to identify bugs and enhancements to HFNY data systems
• Ensure best practices around permissions, security, and compliance are implemented
• Manage relationship with Information Services (IS) vendor
• Manage relationships with third-party consultants and developer
• Maintain comprehensive product and project documentation
• Develop effective training materials and deliver trainings to teams to build capacity
• Onboard and offboard new and terminating employees from business systems
• Implement organizational data management strategy and support teams in data management best practices (i.e., data entry/maintenance best practices, data hygiene, record deduplication)

Reporting and Analytics

• Drive analytics and reporting for individual staff and team
• Create and maintain team and organizational dashboards
• Prepare ad-hoc reports, analyses and presentations

Impact and Outcomes

• Serve as the primary point of contact for internal teams and leadership on using data and analysis to understand HFNY’s progress toward its goals
• Collaborate with internal teams to answer strategic research questions and provide support to help staff in designing outcomes measurement plans
• Help set and monitor organizational performance against Objectives & Key Results (OKRs)
• Work across all HFNY teams to develop and monitor Key Performance Indicators (KPIs)
• Work with the Program Team to identify key insights from our programs, and actively disseminate results and lessons to other staff, community partners, and the field
• Support the Program Team in developing a measurement approach to our program model

 

JOB QUALIFICATIONS

• Deep commitment to serving the poor and marginalized
• Identify with the Christian faith and attend a local church
• 6+ years of work experience with at least 2 years of operations, database management, data analysis, and/or CRM experience
• Salesforce experience required
• Familiarity with data management, processing, and analysis
• Experience creating and managing organization-wide data management policies and processes
• Proven administration and time-management skills to complete a high volume of varied responsibilities in a fast-paced setting with keen attention to detail, thoroughness, and accuracy
• Strong project management skills; able to manage and prioritize multiple projects and deadlines simultaneously
• Able to take an idea from concept to completion
• Demonstrate a high level of professionalism while maintaining discretion, tact, and diplomacy
• Self-starter, quick learner, hard worker; able to work independently with minimal oversight
• Thrives under pressure, remains calm and takes on difficult challenges
• Excellent communication skills (oral and written)
• Flexible and adaptable; open to feedback and improvement with positive and humble attitude
• Familiarity with Google Suite and Asana preferred
• Bachelor’s degree preferred

 

JOB LOCATION

This job is based in New York City and is currently a hybrid position.

 

OUR CORE VALUES

Collaboration – We work better when we work together. We encourage teamwork, we share goals, and we learn from each other.
Excellence – We are entrusted to do important work so we strive to do our best. We are stewards of the gifts, talents, and resources we have as individuals and as an organization.
Growth – Everyone on our team has been given unique gifts and talents to offer. We are committed to providing opportunities to learn and grow so we can flourish.
Passion – We have Kingdom ambition to catalyze Kingdom renewal. We set big goals because we want to make the biggest impact we can for the poor & marginalized in NYC.
Respect – We share our ideas and listen to the ideas of others. We communicate with humility, candor, respect, and encouragement.
Joy – We nurture a community where there is meaningful work, celebration, appreciation and recognition.

 

DISCLAIMER

The preceding job description has been designed to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee(s) assigned to this job. Other duties may be added, or this job description amended at any time.

To perform this job successfully, an individual must be able to perform the principal duties satisfactorily. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the principal duties of the job, except where to do so would cause an undue hardship on Hope for New York’s business operations.

Employment at Hope for New York is at-will, which means that either the employee or Hope for New York can terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this Job Description should be construed to diminish the at-will employment relationship in any manner.

 

JOB DETAILS

Reports to: Vice President, Operations
Status: Full-time
Salary: $70,000 – $81,000/year
Classification: Exempt